Privacy

What we do with the details you send us, in plain English. Questions? Email info@leadingedgehc.com.au.

What we collect

• Service requests: your name, email, phone number and address, what you tell us about the problem, and any photos, videos or documents you upload.
• The maintenance list: your name, email, phone number, address and the systems you'd like serviced, and whether you said yes or no to each year's reminder.
• To stop the forms being misused: how many times your email address and internet connection (IP address) have used the forms today. These counts are deleted 24 hours after first use.
• Visit statistics: which pages are viewed, which site you came from (such as Google), and whether you're on a phone, tablet or computer. This uses no cookies and doesn't store your IP address: it's mixed with a random value that is deleted at the end of each day, so we can count visitors but can't tell who they are.

What we use it for

Only to reply to you, arrange and carry out the work, and invoice you. We email you maintenance reminders only if you joined the list and confirmed your email address, and every reminder has an unsubscribe link. We don't sell or rent your details, and we don't use them for anyone else's marketing.

Where it goes and how long we keep it

• Requests are emailed to our inbox. The website deletes its copy, including your files, as soon as that email has gone through. If it can't be sent, the website keeps trying for up to 10 days and then deletes it.
• Our emails and invoices are kept as business records, which tax law requires us to keep for at least five years.
• The maintenance list keeps your details until you unsubscribe. Sign-ups that are never confirmed are deleted after 7 days.
• Visit statistics are kept for 13 months.
• We use service providers to run the business, such as our email, website hosting and accounting software. They hold your details only to provide that service to us.

Cookies and other sites

The website uses one cookie, a security check that stops other sites submitting the forms in your name. It has no tracking or advertising cookies. The fonts and icons load from Google Fonts and Cloudflare, which see your IP address when they send them.

Seeing, correcting or deleting your details

Email info@leadingedgehc.com.au to ask what we hold about you, to correct it, or to have it deleted (except records we have to keep by law). If you're unhappy with how we've handled your details, tell us first. If we can't fix it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated 7 November 2026.